System State Backup failing vss.dll

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elcake
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Joined: June 13th, 2013, 9:11 am
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SEP sesam: Software

System State Backup failing vss.dll

Post by elcake » June 13th, 2013, 9:38 am

Good Morning everyone,

SEP v. 4.0.5.26
SEP Server: Windows 2008 R2
SEP Client: Windows 2012
SEP RTS: Linux Sles 11

Problem description:
I want to do a system state backup from a windows 2012. But the task is failing with the following message:
Problem while loading dynamic link library: [WIN32 API error: 1114 - A dynamic link library (DLL) initialization routine failed. LoadLibrary() call failed for: [vss.dll]
The task is failing directly after "executing backup...".

After re-installing the client SEP on windows 2012, the task is running without a problem.
Executing the same task a second time (5minutes after first backup has finished). SEP is showing me the same error [win32 API error 1114].

Tried Solutions:
- Path Backup without VSS is still working. Path Backup with vss is only working after re-install
- Procmon did not show any traces about failing to open a DLL or file.
- Restarting SEP Services is not working (sm_main_restart). Software has to be re-installed.
- vss.dll does exist and SEP can access it. (Screenshot attachment)
- vssadmin list writers is OK. VSS seems to be working (No errors + stable)


Does anyone have an idea why the SEP sesam cannot complete the system state backup task?
Why is it working after a re-install?
Does anyone know what this error message means? SEP wiki did'not have much information.

Thank you,
Best regards,
Attachments
vss.png
vss.png (13 KiB) Viewed 5648 times

jgb
Posts: 55
Joined: June 27th, 2011, 11:11 am
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SEP sesam: Software

Re: System State Backup failing vss.dll

Post by jgb » June 13th, 2013, 9:49 am

Hi,

Windows Server 2012 is only supported with SEP Sesam version 4.2.x and higher.
Please have a look at the SEP sesam OS and Database Support Matrix

http://wiki.sepsoftware.com/wiki/index. ... nd_Clients

For a save backup of Windows 2012 update your server and clients to the actual sesam version.

JGB

elcake
Posts: 4
Joined: June 13th, 2013, 9:11 am
Spam Stop: No
SEP sesam: Software

Re: System State Backup failing vss.dll

Post by elcake » June 13th, 2013, 10:45 am

Thank you for your reply.

I actually did not know that windows 2012 was not supported before v.4.2
But still. The system state backups are working once after client installation.

Even if SEP does not grant support for windows 2012 and 4.0.2 , It does not mean that it is not working.
There must be another problem. I've made 8 successful system state backups past week.
But only the first backup after sesam installation is working.
So i have to re-install the client every time.

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